Please advice on the below scenario,
One client has Cisco UCCX 8.5 , and they do not want their Agents to login in to CAD. rather they have developed (In-house developed CRM) CRM.
The Idea behind this CRM is to have CTI Events and Caller Information both.
What is the method/protocol/port or anything for the Integration of Third Party CRM with UCCX 8.5. Where-in agent would get authenticated from UCCX 8.5 and receive Calls. Set their Status. etc ?
The CRM is ASP.net based and the database is SQL 2008.
Do we require a separate SDK/API for this kind of integration or what?
What confiugration does UCCX has to make this intgration work.
Any help is highly appreciated!
UCCX CTI SDK.
Take a look at it at http://developer.cisco.com/
It might seem a bit outdated, but if you want something more modern, object-oriented, some companies offer .NET and Java wrappers, too. Please send a private msg for more info.
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