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UCCX 8.5 Integration with Third Party CRM.

Hi ,

Please advice on the below scenario,

One client has  Cisco UCCX 8.5 , and they do not want their Agents to login in to CAD. rather they have developed (In-house developed CRM) CRM.

The Idea behind this CRM is to have CTI Events and Caller Information both.

What is the method/protocol/port or anything for the Integration of Third Party CRM with UCCX 8.5. Where-in agent would get authenticated from UCCX 8.5 and receive Calls. Set their Status. etc ?

The CRM is ASP.net  based and the database is SQL 2008.

Do we require a separate SDK/API for this kind of integration or what?

What confiugration does UCCX has to make this intgration work.

Any help is highly appreciated!

Many Thanks,

Manish

1 REPLY

Re: UCCX 8.5 Integration with Third Party CRM.

Hi,

UCCX CTI SDK.

Take a look at it at http://developer.cisco.com/

It might seem a bit outdated, but if you want something more modern, object-oriented, some companies offer .NET and Java wrappers, too. Please send a private msg for more info.

G.

Sent from Cisco Technical Support iPad App

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