I have a client that is not configured to Display Non-ACD calls however they are still seeing calls to their DID lines apppear in CAD. These calls are also appearing in the Agent Real Time Displays in CAD.
I read the section in the UCCX User Guide regarding Single Line vs Multi Line and it looks like if we are using single line that calls to non-ACD lines cannot be answered via CAD and should also not appear in the contact appearance panel. Am I missing something here?
I actually did check that setting already and the Display Non-ACD Calls option is NOT checked yet we are still seeing non ACD calls appearing in CAD and in the Agent Real Time Displays. Is there any other place I should be looking?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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