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New Member

UCCX 8.5 Multi-Line

I have a client that is not configured to Display Non-ACD calls however they  are still seeing calls to their DID lines apppear in CAD.  These calls are also  appearing in the Agent Real Time Displays in CAD.

I read the section in the UCCX User Guide regarding Single Line vs Multi Line  and it looks like if we are using single line that calls to non-ACD lines cannot  be answered via CAD and should also not appear in the contact appearance panel.   Am I missing something here?

2 REPLIES
Cisco Employee

UCCX 8.5 Multi-Line

Hi John,

You can disable this through the CDA.Please refer the below below link page number 158 to disable non acd call dispaly on CAD.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

Regards,

Gnan

New Member

UCCX 8.5 Multi-Line

Gnan,

I actually did check that setting already and the Display Non-ACD Calls option is NOT checked yet we are still seeing non ACD calls appearing in CAD and in the Agent Real Time Displays.  Is there any other place I should be looking?

Thanks for the reply.

John

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