Its uccx 8.5...default script works but when downloaded and renamed the same script and uploaded back ...refreshed...used under same test application before name changing....gets error with system error prompt...
Did reactive debug but its not even reaching to script....But the same default script works OK...
MIVR logs has ScriptNotFound exception....
Any help appreciated..
9764014: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
9764015: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
9764016: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
9764017: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:768)
9764018: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
9764019: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
9764020: Sep 30 14:23:47.217 CDT %MIVR-SS_TEL-7-UNK:Call.aborting(com.cisco.app.InvalidApplicationException: failed to load script; nested exception is:
com.cisco.script.ScriptNotFoundException: user script '/opt/cisco/uccx/Scripts/user//aab.aef/) JTAPICallContact[id=14762,implId=390146/5,state=STATE_ACCEPTED_IDX,inbound=true,App name=Test Apps 2,task=null,session=11000015634,seq num=1,cn=1068,dn=1068,cgn=4017,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1068,route=RP[num=1068],OrigProtocolCallRef=000000000005F40205D6FBCB00000000,DestProtocolCallRef=null,TP=1350]
There was a change in one of the UCCX 8.5 service releases, SR1 or SR2 if memory serves, that broke backward compatibility and the symptoms looked a lot like this. The moment you save a script with an upgraded Editor, the script can't be read by an older Engine. I've gotten gotten bit by that a few times. Deinstall your CRS Editor and install a fresh copy directly from the UCCX cluster you're working with to make sure you have a matching version, and try again.
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