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UCCX 8.5 Outbound Campaign questions

Hello,

 

I'm implementing an agent based outbound campaign with CAD and have a few questions.

  1. When a call is presented to an agent to be accepted or rejected, is there any audible way to notify the agent they are being offered a call?   I'm afraid that if an agent isn't looking at CAD when the call is presented, they won't know an outbound call is waiting.
  2. How can I see how far down the list of contacts they've gotten with their campaign and how many more contacts there are to be called?   I don't see any reports in HR that will show this.
  3. The customer wants to maintain a list of contacts that they call every month.   Are there any other options other than to delete all the contacts and then re-import?   Ideally, I would like to keep all contacts that have not yet been called and re-import the entire list below that.

Thanks in advance for the help,

Glenn

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