I'm implementing an agent based outbound campaign with CAD and have a few questions.
When a call is presented to an agent to be accepted or rejected, is there any audible way to notify the agent they are being offered a call? I'm afraid that if an agent isn't looking at CAD when the call is presented, they won't know an outbound call is waiting.
How can I see how far down the list of contacts they've gotten with their campaign and how many more contacts there are to be called? I don't see any reports in HR that will show this.
The customer wants to maintain a list of contacts that they call every month. Are there any other options other than to delete all the contacts and then re-import? Ideally, I would like to keep all contacts that have not yet been called and re-import the entire list below that.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...