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Uccx 8,5 outbound IVR unable to load contact list intermittently and other ?

Good morning

 

on our outbound IVR we seem to have problems importing the contacts page and sometimes when it does load it show the calls were successful, yet none of the numbers were dialed. when we import the contacts it will usually show the remaining contacts but on several, more than should be, it imports and shows 0 for remaining contacts and also sometimes it will load and we enable the campaign it will show 0 remaining on the report yet no phones ever rang?

 

has anyone had any issue with import, we are using the same file over and over so it is not a formatting issue.

 

Thank you

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