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UCCX 8.5 Predictive/Progressive Campaign Question

Hello Forum,

Question for you all.  When using the UCCX 8.5 predictive or progressive IVR campaign there is an option on the campaign setup page where you can choose to route calls to the IVR script even if the system detects an answering machine. Assuming both live and answering machine calls will be sent to the IVR script, is there a way to differentiate between the two?  Can I use Get Trigger Info or Get Enterprise Data to retrieve a value that says what kind of call the IVR script is dealing with?

I've looked over the documentation and there doesn't seem to be any way of telling answering machines vs live people.  I have a potential customer asking if we can play a different message to answering machines vs live voice.

-Steven Griffin

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