We are now two specific CSQ for Sales and Information.
But agents are in both CSQ.And they have to answer both types of calls.
is there any mechanism to do this :
1.Contact enter in IVR
2.Priority Sales 5 and Info 1 as "default"
2.Menu 1 Sales e Menu 2 Info(all calls enter in CSQ_1)
3.If i press 2 "Info" , i need to verify if there are call tagged "Sales" and in queue,if true and are >=3 assign priority 10 to call tagged "Info"
4.If I press 1 "Sales" and there isn't calls in queue let the priority as "standard",but if there are calls in queue , the script has to check if the calls are tagged as "Sales" or "Info" and do something.
Hi. Er... alright, I will try. So you want to see how many calls are there queued at the "Sales" CSQ. That's possible using the Get Reporting Statistic step (Contacts Waiting). However, you can only set the priority of the current call, not other calls in CSQ's - you probably want to raise it for the current call anyway.
P.S.: Apparently, the VIP Endorse function has malfunctioned so I removed my original post and posted it again.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...