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New Member

UCCX 8.5 Premium in a VMWare VDI environment

Hi

Customer would like to deploy UCCX 8.5 Premium  in a VMWare VDI environment.

In this environment the virtual PCs run applications as VMWare ThinApps.

This means we cut a standard software image and stream it on demand to the PC.

Therefore it will be necessary to create a ThinApp for the CCX Agent.

Does anybody now if this is supported and if there are any limitations

Thanks

5 REPLIES
Cisco Employee

UCCX 8.5 Premium in a VMWare VDI environment

Hi

As per the CAD development team CAD CLIENTS are not supported on Vmware environment .

In CAd 8.0 installation guide (page 52) there is a step which states to "

Select Yes if CAD is installed in a thin client environment (for example, Microsoft Terminal Services, Citrix, or VMWare). The default setting is No."

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf

This led to a confusion - and following docuement defect was opened to fix the guide

--------------------

CSCtl73820    CAD 8.0 Installation guide stating support for VMware

Symptom:

CAD 8.0 Installation guide stating the support for VMware environment.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf

Conditions:

VMware is not a supported option for CAD client.

Workaround:

None, documentation error.

---------------------------

Hope this helps

Anuj





New Member

Re: UCCX 8.5 Premium in a VMWare VDI environment

Hi

The link that you provided is for version 8.0

Please could you advise if this link also applied to CAD version 8.5 (there is no mention of it in the CAD 8.5 Installation Guide).....

So basically my question is are CAD version 8.5 CLIENTS supported on VMware VDI environment?

If the answer to the above question is no then what future CAD version will support VMWare VDI?

Thanks

Gurmakh

Cisco Employee

Re: UCCX 8.5 Premium in a VMWare VDI environment

8.5 doc will not have that information because of the defect mentioned above.

Bottom line 8.5 CAD clients are not supported on VMware platform

Thank you

Anuj

Cisco Employee

Re: UCCX 8.5 Premium in a VMWare VDI environment

gsidhu wrote:

If the answer to the above question is no then what future CAD version will support VMWare VDI?

Thanks

Gurmakh


Gurmakh,

What Anuj mentioned is correct. About your above query which is about feature roadmap, you might want to open a case with PDI Helpdesk to inquire more about it.

HTH

GP.

Pls rate helpful posts !!

New Member

UCCX 8.5 Premium in a VMWare VDI environment

Thanks for your help Anuj....

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