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UCCX 8.5 Preview Dialler Wrap-up

The system is using wrap-up codes for incoming calls, but does anyone know how to disable the wrap-up list popping up when the preview dialler is working?

We don't want to use the codes for the outbound campaigns.

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UCCX 8.5 Preview Dialler Wrap-up

Hi,

Automatic Work :

Determines whether agents in this CSQ automatically enter Work state after a call.

Options are:

EnabledCauses the agents to go into Work state automatically when a call ends.

Disabled (default)Causes agents to enter Ready or Not Ready state when a call ends, depending on the Automatic Available setting for the agent.

So please disbale the Automatic work paramater for the Outbound CSQ and try.

Thanks,

Anand

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