08-22-2013 06:07 PM - edited 03-14-2019 12:17 PM
I have a uccx prompt that was working fine and it now sounds scratchy and distorted. I've refreshed the prompt, application and script. I can play the wav file and it sounds fine. I've done everything but reboot uccx.
I recycled the prompt a few weeks ago and it worked but tonight nothing seems to help.
08-23-2013 02:06 AM
Hi
How was this prompt recorded?
It sounds like it may be in the wrong format, perhaps post it up here to get it checked.
It should be CCITT u-Law, 8 kHz, 8 bit mono...
Regards
Aaron
08-23-2013 07:34 AM
How did you "recycle" the audio files?
Definitely check the encoding and bit-rate.
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