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UCCX 8.5 queue loop for 120 sec

All,

I am looking for a script that can help me do this loop.

when the caller is in queue I want to have them here every 30 second a message " all agents are busy" until the caller get to the 120 second mark.  at this I would like to offer the caller the option for a call back.if they say no start the process all over again.

thanks

1 REPLY

UCCX 8.5 queue loop for 120 sec

Hi,

actually, you'll have to do the math: create a loop with the number of iterations where the overall length in seconds is around 120. "All agents are busy" is between 2 and 3 seconds. So if you count with 30 seconds of MoH music + 3 seconds for the busy prompt it's 33 seconds altohether, so you can set the number of iterations to 4.

G.

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