Q.After a record contains data, is stored in memory, and is ready to be written to the Cisco Unified CCX database, when is it written to the database?
A.Call records (CCDR, CRDR, CQDR)) are written after each call is completed. Agent state records (ASDR) are written after agents change state. Agent connection records (ACDR) are written when an agent leaves Work state or after the call completes (if the agent does not go to Work state).
Note: CCDRs are written after the agent leaves Work state, when applicable. Otherwise they are written after the call ends.
Also please refer the "Chapter-3 Writing Database Records" in the below link for more details on this.
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