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UCCX 8.5 Real Time Data vs Historical Data

hi guys,

does anyone know how soon does the real time data gets written to the historical data/tables?

i have a customer who is trying to compare a real time stats at the end of the day and comparing it with historical report and found some missing stats.

so i was wondering if the mismatch is caused by the timer of how soon real time data gets written to the historical data/tables.

any pointers would be much appreciated.

kind regards

daniel

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Accepted Solutions

UCCX 8.5 Real Time Data vs Historical Data

Hi Daniel,

Yes, your understaning it corect.

Call records (CCDR, CRDR, CQDR)) are written after each call is completed.

Hope it helps, please rate the helpful posts by clicking on the stars below the right answers !!

Thanks,

Anand

3 REPLIES

UCCX 8.5 Real Time Data vs Historical Data

Hi Daniel,

Q.After a record contains data, is stored in memory, and is ready to be written to the Cisco Unified CCX database, when is it written to the database?

A.Call records (CCDR, CRDR, CQDR)) are written after each call is completed. Agent state records (ASDR) are written after agents change state. Agent connection records (ACDR) are written when an agent leaves Work state or after the call completes (if the agent does not go to Work state).

Note: CCDRs are written after the agent leaves Work state, when applicable. Otherwise they are written after the call ends.

Also please refer the "Chapter-3 Writing Database Records" in the below link for more details on this.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

Re: UCCX 8.5 Real Time Data vs Historical Data

Hi anand

Thanks for the response. Basically you are saying that there's no delay in terms of when the data gets written into the historical tables.

In other words, as soon as the call ends that particular call data is immediately available for retrieval from the ccx historical reporting client.

Is this correct?

Kind regards - Daniel

Sent from Cisco Technical Support iPhone App

UCCX 8.5 Real Time Data vs Historical Data

Hi Daniel,

Yes, your understaning it corect.

Call records (CCDR, CRDR, CQDR)) are written after each call is completed.

Hope it helps, please rate the helpful posts by clicking on the stars below the right answers !!

Thanks,

Anand

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