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New Member

UCCX 8.5 Record script not working

Hi,

I am attempting to create a script that allows a caller to leave a message or receive a callback if they are in the queue.  I'm using the BaseLineAdvQueuing script from the script repository.  It works fine except the part where the user either leaves a message for voicemail, or leaves a message for callback.

When they press a button to leave a callback, the default prompt says "please leave a message..." and then it beeps, but then rings and i get the "system is experiencing problems" error.

I isolate the script and narrow it down to the Recording prompt.  I created a sample script that simply prompts the user to record, but i am receiving the same error.

My MIVR logs contain the following error:

CMTRecordingDialogImpl:: Can not initialize Audio Doc Impl; nested exception is:

java.io.FileNotFoundException: /opt/cisco/uccx/temp/1376979433376@251cfc.wav (Permission denied)

My test script is attached.  Has anybody see error before?

thank You

2 REPLIES
New Member

UCCX 8.5 Record script not working

Sounds like CSCud12937 - Temp folder for prompt recordings have incorrect permissions

Cisco Employee

UCCX 8.5 Record script not working

From Root you need to give permission on folder

Root # chmod 755  /opt/cisco/uccx/temp/

Only TAC have access of root .

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