I have uccx 8.5 and have a question. If all agents are busy and you want to notify the agents if a certain person is calling in to the call center, is there a script or another way of doing this?
This discussion has been reposted from Additional Communities to the Contact Center community.
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: