UCCX 8.5 Script to distribute calls to external PSTN based on percentage
A new request has came in to distribute calls based on percentage (50/50) between internal CSQ and an external PSTN number. So in essence half of the calls will be going into our office staff and rest to external.
I have random routing scripts between multiple triggers or numbers but this is new.
Is there a way to transfer and release the call going out?
UCCX 8.5 Script to distribute calls to external PSTN based on pe
To get best effort results I'd use a session with a boolean variable, it would flow something like this:
Get session "myDistributionSession"
If (session == null)
Create new session "myDistributionSession"
Set session info "bDistributeToPSTN = false"
/* continue */
bDistributeToPSTN = Get Session Info ("bDistibuteToPSTN")
Set session info "bDistributeToPSTN = !bDistributeToPSTN" // flip the value
if (bDistributeToPSTN == true)
// send call to PSTN
// send call to call center
It would be hard to guarantee with 100% certainy a 50/50 split without a fair amount of additional work but this should be pretty close and unless your call volume per minute is quite high you will get near perfect results.
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