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UCCX 8.5 Why are we missing work flow events?

UCCX 8.5.1.11003-32 (Enhanced) - Cisco Desktop Work Flow Administrator

I've been trying to setup some workflows, but Cisco documents mention events that are missing on our system.

Under Work Flow Groups - CAD Agent - Agent Management Work Flows, only the following events are listed:

Startup, Shutdown, Ready, Not Ready.

Missing events Logged in, Logged out, Time of Day.

Is there a way to restore/ add these events?

One more question... Is there a way to execute a work flow based on Not Ready = 32763 (RNA)?

Thanks!

Serra

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