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UCCX 8 Estimated Wait Time

I have it scripted and the correct prompts play based on the stat that is retrieved. However, I was wondering if anyone knew the formula on how it is calculated.

Thanks,

Jerad

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UCCX 8 Estimated Wait Time

Discussed here a few times... here's one thread:

https://supportforums.cisco.com/message/1046226#1046226

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