The Cisco documentation has a reference to a single place where custom files may be accessed within the UCCX 8.0 environment. I believe this is /opt/cisco/uccx/Customer on the file system. I have yet been able to write a file to this location, does anyone know how to do this? Please note that I have uploaded files through the app admin gui and don't see these files in this location for use by a custom .JAR file. I have a third party jar file that requires a license key that needs to reside on a file system that is then referenced by a property that represents a directory where this file is located. Hence, I need the fully qualified file path, and how to get the file there.
The directory is only accessible via the CLI. The Tomcat-based GUIs do not provide an interface to this directory. Also note that this directory is not replicated between HA nodes, backed up, or otherwise maintained; it was meant as a swap space for scripts. The problem with the CLI is there is no command to upload files via SFTP, only download (file uccx get custom_file).
My suggestion would be to open a TAC case and have the engineer submit a question to the PM mailer for CCX asking: a) what the filesystem path for the document repository is; and, b) if custom Java classes have access to that directory during runtime. Make sure they explain your use case or they'll get brushed off.
This will occur periodically throughout the log. If you see this line you will also see the full path to the file as per below:
%MIVR-FILE_MGR-6-SYNCHRONIZATION_UPDATE:THREAD:MIVR_FILE_MGR_TYPE_USERDOCUMENT-25-0-FileTypeSyncThread:FileManager RDS to local disk synchronization: com.cisco.doc.UserDocument,Information=file /opt/cisco/uccx/Documents/User/default/NewFile.ext downloaded.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...