Cisco Support Community
Community Member

UCCX 8 Remote Monitoring and IP Phone Agent

We are using alpha agent login ids and passwords. For RMON when it prompts for user id and pin what one should enter for supervisor? In other words the user id what is rmon expecting in terms of touch tone entry for a alpha user id? Is the PIN the CCM user profile PIN and the alpha password? Aslo once logged into remote mon app how does one figure out the CSQ id - does the sup login to appadmin to figure this out? Regarding the IP Phone agent a separate question - what configuartion one need to do to enable VOIP monitoring from CSD? Thank you.


UCCX 8 Remote Monitoring and IP Phone Agent

Hi Rajan,

For remote monitoring the supervisor ID has to contain only the numbers, so please create an id with only numerals and you need to provide the user ID and password while doing remote monitoring.

Please use the below link for more information on this.

Hope it helps.


Please rate helpful posts by clicking on the stars below the right answers !!

CreatePlease to create content