UCCX 8 Reporting - Limit Outbound Calls to True Outbound
We're running UCCX 8 Premium and had an interesting question. The outbound report seems to include any number dialed from the Agent Extension. Is there anyway to limit the reporting so it only shows outbound calls as calls that start with 9? (IE Calls that go to the PSTN vs internal calls.) The agents tend to do a bit of parking and this is messing up the outbound reporting.
Only if you modify the report to add an additional filter via the stored procedure or Crystal. The general concept of custom reports is somewhat explained in the Historical Reporting Administrator and Developer Guide. It doesn't hold your and through it though; I suggest finding yourself a DBA or Crystal Reporting resource before attempting this.
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