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paa
Community Member

UCCX 8 update license after DNS changes

Hi! I changed UCCX domain name and now I have to resite license for changes. How can I resite license file? Why I should resite license every time when I do some changes with DNS/IP-address in UCCX?

4 REPLIES
VIP Super Bronze

Re: UCCX 8 update license after DNS changes

How can I resite license file?

Open a case with Cisco TAC to have the license rehosted.

Why I should resite license every time when I do some changes with DNS/IP-address in UCCX? 

Cisco is moving the products to a host configuration-based licensing key since virtual machines do not have hardware MAC addresses so to speak.

http://docwiki.cisco.com/wiki/License_MAC_Generation

paa
Community Member

Re: UCCX 8 update license after DNS changes

Is TAC case the one solution for rehost license?

VIP Super Bronze

Re: UCCX 8 update license after DNS changes

Yes

Re: UCCX 8 update license after DNS changes

Open a case with the licensing team and send them the sales order/pak code you have along with the new license mac.

The license mac address is not your physical ethernet card to get this mac you can perform the following:

Use the generator as per Jonathan link or run show status in the UCCX cli

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