Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

UCCX 8.x - Queue name not appearing

Hello,

We are noticing from time to time the queue name dissappears in CAD.  It corrects itself after a littler while.  Please let me know if there are any services that I could restart or if this is related to a bug.

Attached is a screenshot.

Thanks,

A.K                   

1 REPLY
VIP Super Bronze

UCCX 8.x - Queue name not appearing

Placing the CSQ name into Enterprise Data (the left column) is not a default behavior. Out of the box, it only puts this in contact history (the right column). So, you most likely have a gap in your AEF script. Take a look at the script attached to whichever application has the 89423 trigger. There must be a scenario where the Set Enterprise Data step gets missed or the CSQ name variable is null or "" when the step executes. Also be sure to verify that CDA has the same field name as what you are entering on the ECC tab of the step.

Please remember to rate helpful responses and identify helpful or correct answers.

278
Views
0
Helpful
1
Replies
CreatePlease to create content