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New Member

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hello everyone, I've recently modified my customer's voice only UCCX deployment to add support for e-mail tasks. My customer has prepared about sixty e-mail templates that they would like to be available to the e-mail enabled agents.

The templates are plain text with hyperlinks, currently stored in a CSV file. I would like to be able to import them direct from this CSV instead of type them all in by hand. Can anyone tell me if this is possible?

I did a seach on the forums before posting, but nothing was found.... I'm hoping that doesn't already tell me the answer ...

Regards

Jonathan

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New Member

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hi Jonathan,

I'm afraid it does require entry one by one.

regards,

Tom

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New Member

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hi Jonathan,

I'm afraid it does require entry one by one.

regards,

Tom

New Member

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

oh well, thanks for confirming it.

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