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UCCX 9.0.2 integration with MS Dynamics CRM 2013

 

HI Everyone,

 

we want to integrate the UCCX 9.0.2 with MS Dynamics CRM 2013 in such a way that if a customer calls in, the agent should see the customer details in the CRM database. or if customer has called before, the call should pick all the previous details of the caller from CRM server. 

Looking forward to your support. Thanks

Regards,

MWH

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