we want to integrate the UCCX 9.0.2 with MS Dynamics CRM 2013 in such a way that if a customer calls in, the agent should see the customer details in the CRM database. or if customer has called before, the call should pick all the previous details of the caller from CRM server.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...