UCCX 9.0.2 sending an visual or audible alert to IP Phone in CUCM via IP service or HTTP
Does anyone know of a wait to alert an agent phone calls in queue? I see you can use the "Get Reporting Statistics" step to get the Contacts Waiting. Is there a way to use this and pump the output of an IF statement to an script and then create an application and use an HTTP Trigger for it?
actually, yes, but remember, the Get Reporting Statistics step is executed only once (so it won't sit there watching the numbers - so for instance, if the number of queued calls suddenly drop after this step is executed, the whole process is kind of useless, isn't it). You might use the Create URL Document step to issue a HTTP request.
Thanks, Gergely. I see your point about the get report statistics step. Do you think it would be better to set up a real time report in the dashboard of cuic instead? And point the ip phone service to that?
I've found the Phone development guide and see how I can send an audible and visual alert to specific phones. But I'm not all that good with XML scripting. Can someone point me in the right direction? How do you script the HTTP POST for a specific phone in XML?
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The short answer is that you don't.... That isn't entirely true while at
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...