Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCCX 9.0 and support for +E164 CTI Route Points

Hi, as per the title I was lead to believe that UCCX 9.0 would support +E164 route points but not for CAD agent DNs.  We have tried to implement +E164 CTI route points (CUCM 9.1.2 and UCC 9.0) and it only supports * # 0-9.

Is this correct and if so when will UCCX support +E164 CTI route points as +E164 dial plans were supported in CUCM since 7.0 and its use is evangelised in the SRNDs?

Thanks

1 REPLY
Hall of Fame Super Silver

UCCX 9.0 and support for +E164 CTI Route Points

This is supported in version 10.0 for CTI RPs, also for agent DNs with Finesse only:

from release notes:

E.164 support

E.164 is supported for agent extensions, route point directory numbers, editor steps and phone book dialing. Organizations can integrate their numbering plan across the enterprise using E.164. For more information on considerations, see the Cisco Unified Contact Center Express Design Guide, located at http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​implementation_​design_​guides_​list.html.


Note


  • E.164 is supported only with Finesse.
  • E.164 does not support outbound campaigns and dialing lists.


http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10_chapter_00.html#UCCX_TP_NFEAF5A0_00

HTH,

Chris

285
Views
0
Helpful
1
Replies