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New Member

UCCX 9.0 asr menu step restrictions

I am writing an ASR script with Nuance and it has a combination of recognition and menu steps. There are certain menu steps that I would only like to allow dtmf input and no spoken input.  Is there a way to do that restriction with the menu steps?

Thanks

2 REPLIES

Hi,you can use the VXML

Hi,

you can use the VXML capabilities (Voice Browser step)  of UCCX. Reference a grammar with DTMF only.

G.

New Member

I found that if I used

I found that if I used Generic Recognition steps and a dtmf grammar to replace the menu steps that worked great.

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