I'm trying to find a way to automatically log agents out of CAD after they've been sitting idle for a certain period of time. I know this exists from seeing it at previous jobs where I was an agent. I've searched for any articles or forum posts I could find that give information on this and I've seen people mention a setting for "Logout non-activity time", but I'm not able to find this setting anywhere. I've checked in CCX Administration and Serviceability, Desktop Administrator and Desktop Workflow Administrator.
Can someone point me in the right direction so I can get this set up? Thanks all.
the "Logout non-activity time" is a parameter in UCCE (the enterprise grade contact center solution from Cisco). I am not aware of this setting built in in UCCX.
What you can do, however, is to set up a Workflow of time "Time of Day" and you can map an Agent State Action with Agent State Control set to Logout. I know this is not what you want but this may be close to it: you can for instance create a rule that logs out all agents at 23:00. You can even send a notification message before the actual logout.
Not quite what I'm looking for, although knowing that what I want is in UCCE definitely gives me my answer. If it's just flat out not possible in the version we have I'm alright with that. I wanted to make sure I wasn't missing it somewhere. Thanks for your help Gergely.
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The short answer is that you don't.... That isn't entirely true while at
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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