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UCCX 9.0 during prompt menu dial extension any time

Hello.

I need dial the internal extensions in any time within the script.

Currently the call enters to the script and after welcome message there is a step "GET DIGIT STRING" so that the person that calls enter the four digits of the extension known. This step have four seconds of timeout.

Subsequent to step "GET DIGIT STRING" is located the step "MENU" with 4 choices but we is happening that when the caller dials, for example, the number 2, the system takes it as if outside within the menu and calls are crossing to other option and the call is redirected to internal extensions which starting for 2XXX.

I attach the scritp (.aef file) for analysis.

Best regards.

Ernesto González

1 REPLY

Re: UCCX 9.0 during prompt menu dial extension any time

I don't have the means necessary to view you script at the moment, but I feel that I have enough information about your request to show you how I handle menus which also have a "dial at anytime" feature.

Variables

String caller_input = ""

String transfer_to = ""

String extension_operator = "2000"

String extension_sales = "2001"

String extension_support = "2002"

String extension_complaints = "2003"

String extension_compliments = "2004"

Prompt main_menu = P[main_menu.wav]

Prompt extension_dial = P[extension_dial.wav]

Prompt invalid_input = P[invalid_input.wav]

Prompt try_again = P[try_again.wav]

int menu_retry_count = 0

int menu_retry_limit = 3

int extension_length = 4

int menu_option_length = 1

Script

Start

Accept (--Triggering Contact--)

Set menu_retry_count = 0

/* I set the retry here to 0, so that single digit inputs fall to the Timeout branch the first time */

Main Menu: caller_input = Get Digit String (--Triggering Contact--, extension_dial + main_menu)

  Successful

    Main Menu Validate Input:

    /* Did the caller enter enough digits to make an extension for us to transfer to? */

    If (caller_input.length() == extension_length)

      True

        /* You might want to do some basic validation here, but I am going to blindly transfer to the number for this example */

        Set transfer_to = caller_input

        Goto Transfer Caller

      False

    /* The user didn't enter enough digits for a transfer, but maybe the pressed a single digit for a menu option */

    If (caller_input.length() == menu_option_length)

      True

        Switch (caller_input)

          Option 0 - Operator

            Main Menu Default Option:

            Set transfer_to = extension_operator

            Goto Transfer Caller

          Option 1 - Sales

            Set transfer_to = extension_sales

            Goto Transfer Caller

          Option 2 - Support

            Set transfer_to = extension_support

            Goto Transfer Caller

          Option 3 - Complaints

            Set transfer_to = extension_complaints

            Goto Transfer Caller

          Option 4 - Compliments

            Set transfer_to = extension_compliments

            Goto Transfer Caller

          Default

            Goto Main Menu Default Option

      False

    /* No valid extension, nor single menu input was given */

    Goto Main Menu Failure

  Timeout

    Goto Main Menu Validate Input

  Unsuccessful

    Main Menu Failure:

    Play Prompt (--Triggering Contact--, invalid_input)

    If (++menu_retry_count < menu_retry_limit)

      True

        Play Prompt (--Triggering Contact--, try_again)

        Goto Main Menu

      False

        Goto Main Menu Default Option

Transfer Caller:

Call Redirect (--Triggering Contact-- to transfer_to)

  Successful

    Set Contact Info (--Triggering Contact--, handled)

    End

  ...

Anthony Holloway

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Anthony Holloway

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