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New Member

UCCX 9.0 outbound IVR License

I can't find a part number for an outbound IVR license in CCW. Can someone point me in the right direction? It exists as L-CCX-90-NOBIVRLIC in netformx but can't find it in CCW.

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

UCCX 9.0 outbound IVR License

Outbound dialer is available with UCCX premium edition, there is no separate part for it. 

HTH,

Chris

5 REPLIES
Hall of Fame Super Silver

UCCX 9.0 outbound IVR License

Outbound dialer is available with UCCX premium edition, there is no separate part for it. 

HTH,

Chris

New Member

UCCX 9.0 outbound IVR License

Thank you Chris. Did the outbound IVR port license disappear in 9.X?

Hall of Fame Super Silver

UCCX 9.0 outbound IVR License

I don't recall any specific licenses for IVR ports for UCCX.

Chris

VIP Super Bronze

UCCX 9.0 outbound IVR License

There is a per concurrent port license for the Outbound IVR which is different than Preview Outbound which no longer has a separate license since CCX 8.0. Chris is correct that both require CCX Premium though.

The ordering guides show that L-CCX-90-NOBIVRLIC is a child of either L-CCX-90-NEW-LIC or L-CCX-90-ADDON. You won't see it by itself in CCW.

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Please remember to rate helpful responses and identify helpful or
New Member

UCCX 9.0 outbound IVR License

Thanks Jonathan. It was hard to find the information but finally found it. Thanks for your help.

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