I hve been getting following error message with a cisco 7911 phone (maybe 50 times in day)----
QM2002-The following phones are not associated with jtapi user: mac address of the cisco phone
my question is, how do I get rid of this error message? I have taken this user out of JTAPI.
Has the device been removed from the VoIP Devices page in QM?
it is not there....
Weird, I didn't see your post stating that when I posted.
Did you try to Sycnronize the devices in QM?
This device doesn't show up in AQM under active recording devices!!! The MAC is not there.