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Community Member

UCCX 9.0

I hve been getting following error message with a cisco 7911 phone (maybe 50 times in day)----

QM2002-The following phones are not associated with jtapi user: mac address of the cisco phone

my question is, how do I get rid of this error message? I have taken this user out of JTAPI.

4 REPLIES
Silver

Hello- Has the device been

Hello-

 

Has the device been removed from the VoIP Devices page in QM?

 

DJ

Community Member

it is not there....

it is not there....

Silver

Weird, I didn't see your post

Weird, I didn't see your post stating that when I posted.  

 

Did you try to Sycnronize the devices in QM?

 

DJ

Community Member

This device doesn't show up

This device doesn't show up in AQM under active recording devices!!! The MAC is not there.

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