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UCCX 9.1 - CAD Agent is not able to login

Hi Team,

I'm running into an issue where an Agent can not login to CAD. They are LDAP integrated and his account was disabled. When it was enabled again he is not able to login.

He can login successfully on ccmuser page but when tries to login to CAD , he gets an error message "Password is invalid"

Here is what I've already tried:

Double checked if his Agent ID and its assigned IPCC extensions are showing up propery.

Performed AD sync in Call manager.

Removed his IPCC ext from End user (and UCCX) in CUCM and added back, performed AD sync again.

From the CDA (Cisco Desktop Administrator) performed Directory Resync operaion.

Also restarted the Desktop Directory Sync servies on both the nodes.

Nothing seems to work, any idea what else I can try ? .

In Agnet logs I found the following , not sure if this is even related to the issue ro not 

"2014-03-18 14:46:22:764 DEBUG [0x172c] AgentConnectionManager.cpp[580] CAgentConnectionManager::RetrieveLicense: End.
2014-03-18 14:46:22:764 DEBUG [0x172c] AgentConnectionManager.cpp[918] CAgentConnectionManager::LoadConfiguration: Begin.
2014-03-18 14:46:22:873 INFO [0x172c] DESK1119 LoadConfiguration: Load the agent configuration.
2014-03-18 14:46:22:873 DEBUG [0x172c] AgentConnectionManager.cpp[1197] CAgentConnectionManager::SetLDAPKeepAlive: Begin.
2014-03-18 14:46:22:873 DEBUG [0x172c] AgentConnectionManager.cpp[1197] CAgentConnectionManager::SetLDAPKeepAlive: End.
2014-03-18 14:46:22:873 DEBUG [0x172c] AgentConnectionManager.cpp[974] CAgentConnectionManager::UnloadConfiguration: Begin.
2014-03-18 14:46:22:873 DEBUG [0x172c] AgentConnectionManager.cpp[974] CAgentConnectionManager::UnloadConfiguration: End.
2014-03-18 14:46:22:873 DEBUG [0x172c] LCAppData.cpp[757] ldap_client::LCAppData::Get: Invalid owner. End false
2014-03-18 14:46:22:873 DEBUG [0x172c] Configuration.cpp[1523] GetLDAPProfileString: CC1523 Could not read [Configurations::Site Config::Switch Type] from LDAP with error Invalid owner.
2014-03-18 14:46:22:873 DEBUG [0x172c] Configuration.cpp[1166] CConfiguration::GetSwitchAndCTI: CC1166 Unhandled SWITCH_TYPE found in LDAP: 
2014-03-18 14:46:22:873 DEBUG [0x172c] LCAppData.cpp[757] ldap_client::LCAppData::Get: Invalid owner. End false
2014-03-18 14:46:22:873 DEBUG [0x172c] Configuration.cpp[1523] GetLDAPProfileString: CC1523 Could not read [Configurations::Site Config::CTI Type] from LDAP with error Invalid owner.
2014-03-18 14:46:22:873 DEBUG [0x172c] Configuration.cpp[1192] CConfiguration::GetSwitchAndCTI: CC1192 Unhandled CTI_TYPE found in LDAP: 
2014-03-18 14:46:22:873 DEBUG [0x172c] Configuration.cpp[979] GetLocalConfigPath: CC0979                Local Path: C:\Program Files\Cisco\Desktop\
2014-03-18 14:46:22:873 DEBUG [0x172c] WorkFlowAppHandler.cpp[63] CWorkFlowAppHandler::AddOwner: WF0063AddOwner.
2014-03-18 14:46:22:873 DEBUG [0x172c] WorkFlowAppHandler.cpp[63] CWorkFlowAppHandler::AddOwner: WF0063AddOwner.
2014-03-18 14:46:22:873 DEBUG [0x172c] WorkFlowAppHandler.cpp[63] CWorkFlowAppHandler::AddOwner: WF0063AddOwner.
2014-03-18 14:46:22:873 DEBUG [0x172c] WorkFlowAppHandler.cpp[63] CWorkFlowAppHandler::AddOwner: WF0063AddOwner.
2014-03-18 14:46:22:873 DEBUG [0x172c] WorkFlowAppHandler.cpp[63] CWorkFlowAppHandler::AddOwner: WF0063AddOwner."

Any help would be much appreciated

Thanks 

sharri

 

 

4 REPLIES
New Member

Hi Shari,Iam facing the same

Hi Shari,

Iam facing the same issue, what you had done to fix this matter?

Thanks,

New Member

've got this problem now too

We've got this problem now too (v8.5). Did you guys get to the bottom of it?

 

Cheers

 

Rich

Cisco Employee

Try to disassociate the phone

Try to disassociate the phone from RmCM user and then reassociate again to check if the issue gets resolved.

Regards

Deepak

New Member

Disassociated but still didnt

Disassociated but still didnt work - had to reinstall CAD after disassociation the it worked.

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