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UCCX 9 -Extension mobility and licensing

Hi,

Lets say I have:

10 phones,

30 agents,

30 UDP profiles,

so that each agent has their own profile, with a unique DN. Is it possible to have 10 UCCX licenses so that there is one agent logged into a phone at all times? The agents work in 3 shifts, and I was wondering if I could buy 10 licenses because I will always have max 10 agents logged into CAD (and the phones), or do I have to have 30 licenses for this?

Best regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: UCCX 9 -Extension mobility and licensing

You can still define 30 agents with 10 licenses as license is only used for currently signed in agent.

Chris

Sent from Cisco Technical Support iPhone App

1 REPLY
Hall of Fame Super Silver

Re: UCCX 9 -Extension mobility and licensing

You can still define 30 agents with 10 licenses as license is only used for currently signed in agent.

Chris

Sent from Cisco Technical Support iPhone App

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