I'm trying to monitor licence use. UCCX 9 has a great report in CUIC showing the maximum licences used in each hour. Comparing the results of this against reports of the currently logged in users shows more licences in use than you would expect. This leads me to believe agents are using a licence if they are leaving CAD running and connected to the system, even if they have clicked on the logout button. Is that correct?
You can see usage through the CLI using the show uccx cad license usage command. I don't have a system nearby to test the logout behavior for you though. Please report back if you're able to confirm that; it would be an interesting behavior and possibly even a DoS vulnerability.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...