I am using UCCX 9 premium with outbound IVR license to achieve a database integration with TTS, to play a dynamically customized message to customer.
I realized that the outbound dialer contact info such as account number cannot be carried over to the IVR script, which is a shameful flaw of the system I believe. But it indicates that the ANI can be carried over. I am wondering what is the ANI? Is it the contact number of the customer, or just the CTI port number? If it is the contact number, I may still be able to query the SQL database using it.
I'm not sure if this is relevant or if you are still looking for a solution to this, but I will go ahead an post as I recently had to resolve this issue for a client. This is working in UCCX release 10.6.
The answer is, "YES!" You can obtain Account Number info from the Import Contacts data. It is found on the Get Session Info step, under the Context tab, using the system variable "BAAccountNumber." You can also obtain "BACallResult" and "BACampaign" for the dialer result and associated outbound campaign application. In your script, just assign these to variable type: String.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...