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UCCX 9 Reason Codes

I have a custoemr that has internally built application for changing certain configurations on UCCX (9.0.2 premium), they are looking for a way to get a list of the Reason Codes stored in the UCCX. I believe these are sored in the UCCX LDAP. In days gone by we used to be able to browser the LDAP with an LDAP browser, but it appears that Cisco has locked it down as it is prompting for a password on port 3016, newly built UCCX server.

Looking for assitance in getting the reason codes remotley.

Thank

Danny                  

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UCCX 9 Reason Codes

Danny,

Run a wireshark capture against Cisco Agent Desktop (or supervisor, either way), that will reveal everything you need to know including the LDAP authentication and LDAP queries used.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
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