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UCCX 9 Recovery Disk

Dear Experts,

I have setup of 2 call managers and 2 UCCX servers. the publisher of CCM and UCCX need recovery. I use the recovery disk for the CCM and it is back to life again.

When I try to resotre the UCCX , I didn't fine a recovery disk for UCCX. I search cisco site and I didn't find one.

Did any one face this issue before ? how we can  recovery disk for uccx

thanks in advance

Anas

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Accepted Solutions
Cisco Employee

Re:UCCX 9 Recovery Disk

You will need to use cucm recovery disk.

The recovery disk for ccx is nt provided by cisco; cucm recovery disk is used.

Just make sure first 2 digits of d version of ccx nd cucm recovery disk are same..

Sent from Cisco Technical Support Android App

4 REPLIES
VIP Super Bronze

UCCX 9 Recovery Disk

That's interesting; I hadn't noticed the absense of that ISO. Most of the stuff the recovery disk is standard RHEL tools, not unique to CUCM. Personally, I would snapshot the VM and try the CUCM recovery disk. Don't forget to delete the snapshot afterward!!

If that doesn't work it's probably time to call TAC.

Please remember to rate helpful responses and identify helpful or correct answers.

Please remember to rate helpful responses and identify helpful or

UCCX 9 Recovery Disk

Hi Jonathan,

I have MCS server not VM. the CUCM recovery disk is for CUCM/BE/Unity connection.

I don't know if this cd will work or not

regards

Anas

Cisco Employee

Re:UCCX 9 Recovery Disk

You will need to use cucm recovery disk.

The recovery disk for ccx is nt provided by cisco; cucm recovery disk is used.

Just make sure first 2 digits of d version of ccx nd cucm recovery disk are same..

Sent from Cisco Technical Support Android App

Re:UCCX 9 Recovery Disk

Hi Chakshu,

thanks for your help. I use the CUCM recovery CD verion 9.0 and it is working.

i was using version 9.1 and it is not working.

thanks

Anas

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