Is there a way in UCCX to let callers know that if the estimated wait time is more than 5 minutes or less than 5 minutes to prompt? I'm being asked that the caller only be told if their place in queue is less than 5 or more than 5 minutes; not exact times. I realize this could be frustrating to hear as a call if you've been on hold for 35 minutes to hear, "Your estimated wait time is greater than 5 minutes." But that's what I'm being asked....
Neal, I have created a script as you suggested and am trying to oust an older portion of the script that calcuated average hold times, but can't seem to get it to work. I should be adding the if >=300 before the 'queue' option, correct? Thanks in advance for any assitance.
Very good stuff! Could I get your input on something? When you change prompts inside an application, after you check the box for the prompt (otherwise it's greyed out), and then change the prompt; how do you keep that prompt? I noticed if I uncheck the box it goes away.
It was, sir! Thanks, I was able to figure it out in the variable and it makes total sense. I know in UCCE there is a way to see "count" buildups of options pressed in real time, however, do you know if this available in UCCX? Basically, I'm trying to see how many time an option is pressed.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...