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UCCX 9 - Too many transfer failures

Hello guys,

Need some help here as I get "Too many transfer failures" message when Im running the select resource step in my script. I am sure that it's not the problem with the script as it works previously. Attach also the MIVR logs and I'm highlighting the part where I think it's the cause of the issue.

6451: Feb 23 10:03:38.447 SGT %MIVR-SS_TEL-7-UNK:CallID:0 MediaId:4068/1 Task:27000000001, TerminalConnection to Terminal: CTIP_9009 is HELD

6452: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= ConsultCallActive

6453: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= ConnCreatedEv 9009::1

6454: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= ConnConnectedEv 9009::1

6455: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallCtlConnInitiatedEv 9009::1

6456: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= TermConnCreatedEv CTIP_9009

6457: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= TermConnActiveEv CTIP_9009

6458: Feb 23 10:03:38.449 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallCtlTermConnTalkingEv CTIP_9009

6459: Feb 23 10:03:38.450 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallCtlConnDialingEv 9009::1

6460: Feb 23 10:03:38.450 SGT %MIVR-SS_TEL-7-UNK:CallID:0 MediaId:4068/1 Task:27000000001 Got CallCtlConnDialingEv 9009::1, events on the AddressCallObserver.

6461: Feb 23 10:03:38.453 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallCtlConnEstablishedEv 9009::1

6462: Feb 23 10:03:38.453 SGT %MIVR-SS_TEL-7-UNK:CallID:0 MediaId:4068/1 Task:27000000001 consultWithoutMedia gets CiscoJtapiException: 0x0(CTIERR_UNSPECIFIED)::Unspecified error

6463: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= ConnFailedEv 9009::1

6464: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallCtlConnFailedEv 9009::1

6465: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:CallID:0 MediaId:4068/1 Task:27000000001, ConsultCallObserver FAILED, cause: 109, callctl cause: 109

6466: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:CallID:0 MediaId:4068/1 Task:27000000001, ConsultCallObserver():Received msg from original call Interrupted

6467: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:OrigCall=CallID:0 MediaId:4068/1 Task:27000000001, ConsultEvent= CallObservationEndedEv

6468: Feb 23 10:03:38.454 SGT %MIVR-SS_TEL-7-UNK:Call.transferFailed(6013, UNKNOWN) JTAPICallContact[id=0,implId=4068/1,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=27000000001,session=5000000001,seq num=0,cn=4000,dn=4000,cgn=5010,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=4000,route=RP[num=4000],OrigProtocolCallRef=0000000000000FE40121D1EF00000000,DestProtocolCallRef=null,TP=9009]

 

Appreciate your help.

 

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