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New Member

UCCX 9.x Reporting Needs

UCCX 9.x client with the following reporting needs. Anyone know of a report in HRC, or if this is possible in CUIC?

 

Highest number of agents logged in for each queue during the month

Average talk time per queue

Average wait time per queue

Longest talk time per queue

Longest wait time per queue

 

Thanks!

2 REPLIES
VIP Super Bronze

Most of those are covered

Most of those are covered under Contact Service Queue Activity Report though it shows handle time instead of talk. The one that I'm not aware of a report for is the agent login high water mark.

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New Member

Brian,You could come up with

Brian,

You could come up with a number of different reports to generate what you want - but with a lot of manual manipulation in order to condense into one report.  Or - a third party solution like ours - where we could very easily and affordably produce what your client is looking for - plus much more.  Producing easy to create custom reports is our expertise.  Let me know if you are interested in looking into partnering with us. 

Thanks

Ron Reif / SMSI / 651-635-2822

www.smsi.com

 

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