Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed

This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.

Problem:

Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should to the agent’s voicemail.

BUT

 

Dialing Agent Extension 8905 from a Siemens phone, press 1 still not recognized.

 

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone, press 1 still not recognized.

 

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press 1 still not recognized.

 

Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1 still not recognized.

 

Anyone has ideas or suggestions, please feel free to let me know?

 

Thanks

1 REPLY
New Member

Sounds like you are having a

Sounds like you are having a problem between the Siemens and the CUCM.  Do you use the Siemens for all outbound and inbound access to the PSTN?  How are the 2 systems integrated?

121
Views
0
Helpful
1
Replies
CreatePlease login to create content