UCCX - abandoned calls marked as handled contactinactiveexception
I have a UCCX 8.5 script - at the start of the script it uses the IF contactinactiveexception exception occurs go to - which then goes to a label which clears the exception and then marks the call as handled
What I have noticed is that this step is causing calls that should be marked as abandoned as handled
For example if I place a test call with all agents not ready and the call queues and I hang up - in the historical reports this call shows as handled
If I delete the contactinactiveexception stop and then repeat the test - the call is properly marked as abandoned.
Can anyone advise how they are using CIE step or where it should be positioned in the script to stop this problem.
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