My UCCX is 8.5 su3 ,CME is 8.5.When the IP phone agent loggin ,the screen display "The extension you entered is not associated with this agent ID. Verify the extension and try again"
The CME config in the Attach file.
I have creat agent on UCCX server.
I have read the Cisco Unified CallManager Express System Administrator Guide,Cisco Unified Contact Center Express Solution Reference Network Design Guide.But I can't find out how to handle this problem.
Solved! Go to Solution.
I hope you are using the compatible CME IOS image,
->Details of CME/IOS version mapping can be found at
->Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME
Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table.
c. Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Unified CME
If everything is ok and you are still facing the issue, than I would suggest you to appraoch TAC for further help.
Make sure the Agent ID you enter is the correct ID. It is case sensitive. Also, are you using octo lines or dual lines for Agent extensions in CME?
Can you attach a screenshot of the error and share Agent ID with us?
Thanks for your information.
The ID password is correct,If I enter a wrong the screen will a different output "Either the agent ID or the password you entered is invalid"
I use octo lines,ephone-dn 14,20, dual lines 25. All of them don't work.
ephone-dn ephone number agent-id
14 8 5914 UCC
20 20 5920 johnlee
25 25 5925 PanchoCai
In UCCX with CME deployments any agent can login with any other extensions, so can you try loggiing in with different extensions.
And also on the UCCX users page, please assign any one of the extensions as IPCC extention and try to login.
Under User Management, Application User:
Make sure the phone mac address is in the
Under User Management, End User:
Make sure the user has the following under Permissions Information:
Standard CTI Enabled
Is your CME subsystem is in service, please check it from the UCCX control center.
Validate the UCCX - CME from UCCX.
Is your ephone's are associated with the correct session-server.
Hope it helps.