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UCCX agent cannot log in

Dear Cisco Support community,

I have a hot issue that agents cannot log into the UCCX via agent desktop application.

I'm working with the CUCM version 7.1.5.33900-10 and UCCX 8.0.2.11003-10, both versions are compatible.

I already configured a CSQ and all other configuration, but when the customer try to log into the UCCX, she's getting the following error message:

Agent Desktop logs below:

2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:108 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:123 INFO LC0007 Invalid Value.

2012-04-18 11:51:55:186 INFO STD0000 Starting preference change event dispatch thread.

2012-04-18 11:51:56:576 INFO LC0000 Connected to Calabrio LDAP server on <192.168.0.12>.

2012-04-18 11:51:56:576 INFO STD0004 Client <Calabrio LDAP> connected to service at <192.168.0.12>.

2012-04-18 11:51:56:608 INFO DESK1122 Get Update Flag from LDAP successfully.

2012-04-18 11:51:57:529 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.

2012-04-18 11:52:01:139 INFO LRMS0004 LRMClient is connected to the service at <192.168.0.12>.

2012-04-18 11:52:01:826 ERROR DESK3023 Could not read Offering out of LDAP. Error <Could not find specified entry.>

2012-04-18 11:52:02:201 INFO VOIP4020 Created the LDAP recovery thread.

2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)

2012-04-18 11:52:23:201 ERROR DESK3113 Unknown exception while releasing the license(s)

2012-04-18 11:52:24:248 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <192.168.0.12>.

I don't know how to fix that problem, could someone help me?

Everyone's tags (2)
6 REPLIES

UCCX agent cannot log in

Hi Jefferson,

Please follow the below steps.

1. Open the Resources page from UCCX Admin->Subsystems->RmCm->Resources and check if this Agent ID and its assigned IPCC extensions are showing up propery.

2. From the CDA (Cisco Desktop Administrator) please perform Directory Resync operaion once.

3. Also restart the Desktop Directory Sync servies from the UCCX Serviceability page->Control senter, if you have HA setup , please restart from both the nodes.

4. Also make your UCCX Node1 be owning the mastership of all the services.

Hope it helps.

Anand

Pls rate helpful posts !!

UCCX agent cannot log in

I'm able to see the Agent ID populated properly with the IPCC extensions.

From the CDA, when I try to open the CDA, this is getting an error like Directory services as well:

2012-04-18 14:03:14:722 WARN DESK2206 Could not read product offering from LDAP.  Error code = <22>, .

I'm not using HA and the services are properly configured.

Do you know how to fix that?

UCCX agent cannot log in

Hi,

this looks like a licensing issue. Did you upload the license on the Desktop admin server?

G.

UCCX agent cannot log in

Hi Jefferson,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf

DESK2206

Text: Could not read product offering from LDAP. Error

code = <%d>, <%ls>

Type: Warn

Add’l Info: The wait for an active call ID to be the target for the

blind conference timed out.

Action: Retry the action later

Could you please restart the UCCX box once and check it again.

Hope it helps.

Anand

Pls rate helpful posts !!

UCCX agent cannot log in

Hi,

The problem has been fixed after I did a Sychronize Directory Services on Cisco Desktop Administrator webpage.

Thank you and I really appreciate the help.

UCCX agent cannot log in

Hi Jefferson,

Glad to know that

Please dont forget to rate the helpful answers.

Thanks,

Anand

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