CCX doesn't offer CTIOS as an option, only CAD. My understanding is that the ACMI protocol that CAD uses can be supported with a developer support contract. I'm not sure if CTIOS also uses ACMI to speak with UCCE or not. You probably need to reach out to the product managers directly on this.
PS- CAD is on death watch. Your customer would probably be better off getting started with finesse at this point than trying to port CTIOS into CCX.
My understanding there is some amount of limitation when integrating 3rd party application (inhouse CRM) with UCCX through ACMI protocol (other than the fact its socket level rather than API based). Am i able to get the full blown feature as what CAD has with this integration?
When Finesse is introduced, any idea if the ACMI protocol will still be available for the 3rd party applications?
Perhaps one of the BU team can comment on Jonathan's CAD comment?
My personal observation is that whilst we [Cisco] may want to migrate customers away from CAD (as this is a 3rd party agreement with Collabrio) the Finesse desktop is still very early in it's life and doesn't support all the features of CAD yet. As a result a lot of customers will continue choosing CAD while that's the case.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...