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UCCX agent desktop action buttons not showing

Hi All,

I've added some custom action buttons to the agent desktop interface to launch external scripts. The buttons show up on most of the agent desktop clients, but there are a small number that won't update to show the extra buttons. On top of that, every new desktop agent I install is also missing the buttons.

Has anyone else run into something similar?

Any help would be appreciated.

Cheers,

Gary

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Green

Re: UCCX agent desktop action buttons not showing

Did you do this in the "default" workflow or a custom workflow? If the latter, have you assiged the workflow to the new agent?

Did you make the buttons visible?

Regards,

Geoff

Re: UCCX agent desktop action buttons not showing

Hello Gary,

That can be done under the Personnel configuration and if you have UCCX 7 you should go first to site A and after that go the personnel config.

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

7 REPLIES
Green

Re: UCCX agent desktop action buttons not showing

Did you do this in the "default" workflow or a custom workflow? If the latter, have you assiged the workflow to the new agent?

Did you make the buttons visible?

Regards,

Geoff

Community Member

Re: UCCX agent desktop action buttons not showing

Hi Geoff,

Thanks for the advice, you might be on to something. I added the buttons to a custom work flow group but I didn't think to assign the new users to it. I'm not actually sure how to do that and I couldn't find it in the documentation.

Gary

Re: UCCX agent desktop action buttons not showing

Hello Gary,

That can be done under the Personnel configuration and if you have UCCX 7 you should go first to site A and after that go the personnel config.

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Re: UCCX agent desktop action buttons not showing

This guide explains the process in a more detail way.

UCCX 7

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

UCCX 5 (Page 110)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/cda/cda64ug.pdf

Other versions

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_user_guide_list.html

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Community Member

Re: UCCX agent desktop action buttons not showing

Thank you guys very much for your help, I'm sure this will solve the issue. I wouldn't have found this on my own.

Cheers!

Gary

Re: UCCX agent desktop action buttons not showing

No problem Gary!!!

Cheers

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Re: UCCX agent desktop action buttons not showing

Hi,

Did you try close CAD and reopen it, that needs to be done to apply any changes to a workflow.

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