I've added some custom action buttons to the agent desktop interface to launch external scripts. The buttons show up on most of the agent desktop clients, but there are a small number that won't update to show the extra buttons. On top of that, every new desktop agent I install is also missing the buttons.
Thanks for the advice, you might be on to something. I added the buttons to a custom work flow group but I didn't think to assign the new users to it. I'm not actually sure how to do that and I couldn't find it in the documentation.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...