Queue script flow - if there are no agents in the queue then the calls are re-processed to another queue.
Ideal outcome - In the event of a Wan failure we would like the calls to still go the agents via mobile phones etc.
If we have remote agents running on a remote site without srst and the Wan goes down is there a way to re-route the call out of the queue to the agents mobiles using SNR or something similar? The issue we see is that if the Wan goes down then the agents will no longer be logged into the queue and therefore the calls wont go to the agents mobiles as the script sends the call to another agent queue.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...