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uccx agent is ready but call is not redirected to him - must restart engine

Hi,

i have UCCX 5.0(1)_Build433.

i have 5 agents there.

Sometimes i don't know reason are agents READY but when call comes it just circle "select resource" - "queue"...

picture below:

- call comes to QUEUE SUPPORT

- call goes to Select resource

- call is alsways in queued and never go to selected even if agent is ready

- after restart engine everything works fine

i always must restart engine to get it working again..

please do you have some advice?

uccx1.png

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2 REPLIES

uccx agent is ready but call is not redirected to him - must res

Before you restart the engine, do you see it In_Service or Partial_Service?

VIP Super Bronze

uccx agent is ready but call is not redirected to him - must res

This may not be the direct cause but you have a problem with your Queued loop logic. Your Goto label at the end has a destination outside the queued loop branch. You must dequeue the call before leaving the Queued branch! I suspect that you just overlooked this and mean to Goto queueLoopSupport instead.

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