03-09-2012 09:10 AM - edited 03-14-2019 09:31 AM
Hi,
i have UCCX 5.0(1)_Build433.
i have 5 agents there.
Sometimes i don't know reason are agents READY but when call comes it just circle "select resource" - "queue"...
picture below:
- call comes to QUEUE SUPPORT
- call goes to Select resource
- call is alsways in queued and never go to selected even if agent is ready
- after restart engine everything works fine
i always must restart engine to get it working again..
please do you have some advice?
03-09-2012 09:39 AM
Before you restart the engine, do you see it In_Service or Partial_Service?
03-12-2012 04:29 AM
This may not be the direct cause but you have a problem with your Queued loop logic. Your Goto label at the end has a destination outside the queued loop branch. You must dequeue the call before leaving the Queued branch! I suspect that you just overlooked this and mean to Goto queueLoopSupport instead.
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