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Community Member

Uccx agent login issue

                   Hi,

Kindly suggest me.

We have a small call center which is working on UCCX  8.5.1.11003-32 and CUCM version is 8.6.2.20000-2

Seven Agents are there in Call center and we have 7 licences.

6 agent are configured properly and working  but last one facing problem.

when we login into Extension mobilty it works fine after that when we try to login into CCX login .

Error Message :INTERNAL ERROR: INVALID INPUT

AND when i try to login via Desktop Agent then it shows Message...please see in attached file

2 REPLIES
Community Member

Uccx agent login issue

Here 3 step to look at

1- verify in your user in CUCM that you have the proper ipcc extention configure
2- resync your jtapi in UCCX

3- Verify that the IPCC extention is on the phone

Cisco Employee

Uccx agent login issue

Check if you have associated the device profile and the device to the RmCm application user on CUCM.


Regards,
Chuck

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